Eastman

​Quality Policy

At Eastman, quality is at the core of our success. It is an important part of our legacy, culture, and brand. We strive to run all processes reliably and to the desired targets while avoiding the costs of poor quality. Eastman team members are committed to doing it right the first time, every time, guided by these principles.

Customer Focus Customer Focus   We excel at understanding our customers, their quality needs and reliably delivering products and services that add value.
Market Focus Market Focus   We earn our customers' business every day. Our actions are driven by customer insights and helping them create value.
Relationships Relationships   We proactively foster strategic business partnerships with customers and suppliers that improve quality and enhance business results.
Leadership Leadership   We build a shared quality vision, align our organizations to support that vision and create engaging work environments. We develop measurable objectives tied to business performance and enable ownership for achieving them.
Improvement Improvement   We drive value-adding and market-directed continuous improvements and breakthrough innovations.
Process Focus Process Focus   We design and improve manufacturing and non-manufacturing processes that optimize business results.
Scientific Method Scientific Method   We understand the concepts of variation and waste. We apply appropriate tools to drive productivity and enable innovation.
Learning Learning   We assess performance and benchmark against best practices. We capture, share and institutionalize learnings to improve results.
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